Hart Portable Appliance Testing, is a highly professional business which is managed by owner, Nick Hart. The service that he offers is very unique, particularly in terms of the extremely high levels of customer service, which is a trait that he certainly instilled into the job that he undertook for us, at our offices.
He is based in Shenley, Hertfordshire, he also covers central and north London and offers all the services that you would expect from a reputable Portable Appliance Testing service. When we required PAT testing for our new offices, we contacted Nick on the strength of the very positive reviews that he had received; from the outset, he came across as very friendly and most importantly, extremely knowledgeable with portable appliance testing, the ‘The Electricity at Work Regulations 1989’, and the ‘Health and Safety at Work Act 1974’. His sound knowledge and experience in this area, provided us with reassurance that we were indeed, using the services of someone that had a plethora of experience, and who was genuinely concerned in ensuring the safety of all of our portable appliances. In the past, we have had experiences with PAT testers whom have turned up late, or who haven't arrived at all!
From the very first contact that we had with Nick, he was able to reassure us on many of the questions that we had about the service. Nick and his staff, are fully qualified with City and Guilds Certification, and they offer extremely competitive rates. In fact, we were impressed with the simple cost structure, and the fact that he was very clear and transparent on costs from the very first point of contact. In the past, we have come across companies whom are clearly disorganised, and not particularly upfront or indeed transparent with costings. It was very refreshing to find someone that not only has a thorough knowledge of PAT testing but who also makes sure that customers are very clear on each element of the service – from cost, right down to the process of the PAT.
Nick also explained that each test result is recorded and that he would furnish us with a certificate confirming that we had complied with our legal obligations.
Nick arrived at our offices early and with a very cheerful disposition, and immediately informed us as to how the PAT testing would be carried out. He very helpfully explained that in order to test each appliance, he would have to turn the appliance off. He also informed us that it was his aim to carry out the job as quickly and effectively as possible, for no other reason but to minimise disruption to our staff. This is something that immediately impressed us, because it demonstrates a rare quality which is sadly lacking in many other service providers. It is quite evident that Nick is truly passionate about what he does, and that he genuinely wants to help, in a way that poses little inconvenience to the customer.
After Nick had finished, he explained that we could contact him at any time in the event of any further queries or issues. We know that from our own experience, he is very fast to respond to queries or questions, and that he always does so with a smile, and the wonderful customer service that he is so focussed in providing.
Subsequently, we have actually recommend Hart Portable Appliance Testing to many other businesses that we are closely associated with. As it is recommended that PAT testing is carried out on an annual basis for many organisations, we have already informed Nick that we will be using his services again, and have no hesitation in endorsing Hart PAT. His very transparent service and the fact that he is readily accessible to many businesses that require PAT played an important factor in our decision to use him.
We can only thank Nick for his dedication and professionalism, and the overall service that he provided to us, in ensuring that we met our legal obligations.